Since at least 2021, an email scam has targeted victims with the claim that Norton had renewed their annual membership subscriptions. Some of the scam renewal emails mentioned Norton Total Protection, Norton Total All Round Security, Norton 360, Norton 360 Auto Edition, Norton PC Life, Norton Family All Device, and Norton LifeLock. Turns out, a few of these weren’t even real Norton products. We looked into these emails, which are in fact part of a known “phishing” operation aimed at tricking recipients into divulge private information.
How the Norton Email Scam Works
The phone number listed in some of the Norton scam emails was 760-248-4214. We called the number knowing that the whole thing was a ruse. We were connected to a scammer who may have been located in a foreign call center. The scammer asked for the invoice number in the email.
This is known as a refund scam. The emails claimed that a payment had been successfully processed to renew a Norton subscription. However, this was nothing more than a fake set up for the scam.
The goal for the scammers was for consumers to respond by email or phone to ask for a refund for the supposed Norton product renewal. The scammers eventually would ask for bank account or credit card details, claiming that a refund would be processed. In reality, they would take the financial information and attempt to steal funds.
Norton Email Scam Example #1
One Norton scam email we reviewed was from jamgre549@gmail.com and copied…
