March 31, 2024

The U.S. Department of Justice has announced the indictment of several India-based call centers and their directors for targeting Americans with Social Security, IRS, and loan phone call scams.

The call centers allegedly placed scam robocalls that were rerouted through an already-indicted VoIP service provider to make it appear as if the calls were coming from U.S.-based entities.

As the phone numbers appearing on caller I.D. originated from the U.S., it increased the chances of the call recipient answering and the rates of success for the scam.

The call centers and their directors listed in the indictment are:

  • Manu Chawla and Achivers A Spirit of BPO Solutions Private Limited;
  • Sushil Sachdeva, Nitin Kumar Wadwani, Swarndeep Singh, a/k/a Sawaran Deep Kohli, and Fintalk Global;
  • Dinesh Manohar Sachdev and Global Enterprises; 
  • Gaje Singh Rathore and Shivaay Communication Private Limited;
  • Sanket Modi and SM Technomine Private Limited; and
  • Rajiv Solanki and Technomind Info Solutions.

Multiple scam themes

Most calls followed a pattern that aimed to cause emotional distress to the recipient so that they do not think clearly and comply with the scammer’s demands.

For example, the scammers impersonated IRS employees who informed victims that they owe large amounts in back taxes. Other scams involved pretending to be from the Social Security Administrator, warning the victim that their social security numbers were involved in suspicious activity.

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