July 5, 2023

(InvestigateTV) – Janeiro Starks has been a faithful Cash App customer for three years. But a recent experience with the quick payment app made him think twice about using it. That’s because the North Carolina resident noticed his $21,000 insurance reimbursement check pending in his account.

“So, I in return, emailed Cash App to ask them what was the deal with the pending deposit,” Starks said.

Cash App told him they would investigate and get back with him.

In the meantime, Starks decided to Google Cash App support, and he found search results. He said his search took him directly to a site that had a Cash App logo and phone number.

Starks called the phone number and said he spoke with someone claiming to be a Cash App rep who asked him to verify his account and Pin. He did and that’s when Starks realized he was scammed.

The number wasn’t really for Cash App.

“I begged and pleaded with the scammers like back and forth,” Starks said.

Right after that phone call, his money disappeared, according to Starks. To make things worse, he said the insurance company wouldn’t reissue a check.

“I’m angry. I’m upset. But what can you do?” Starks said.

Starks reported the incident to law enforcement and other government agencies. He said Cash App also escalated his case.

“Why did I put myself in this position? … I think I’m definitely smarter than that,” Starks said.

When InvestigateTV followed up with Cash App about Starks’ case, a representative said they…

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