A strengthened draft Anti-Scam Industry Code – which now targets scam SMS messages as well as phone calls – has been released for public comment by Communications Alliance.
The new provisions build on the existing, enforceable C661: Reducing Scam Calls Code, which was registered in 2020 by the industry regulator, the ACMA. Under the existing Code, industry has already blocked more than 350 million scam calls to Australians and is blocking millions more each month the Communications Alliance advise.
Communications Alliance CEO John Stanton said fraudsters had focused more strongly on scam SMS and short messages during the pandemic, partly because of the measures put in place by industry to fight scam calls.
“Scam texts account for around 20% of all network-based scam activity and these new tools will help service providers fight what is a distressful scourge on Australian consumers.
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“This type of fraud may see consumers being asked to click on a link or call back a 1800 number. With more consumers having worked from home and receiving home deliveries, scammers have taken to sending messages impersonating messages from delivery companies and enticing consumers to click on fraudulent web links.
“We’ve all received them – they are annoying, but also dangerous if the consumer falls for the ruse” he said.
The Communications Alliance stated that the revised Code features improved…
