Not getting a product or buying something that looks far different than the ad? Whether its an online classified like Facebook Marketplace, or a link you see on social media, consumer experts want you to slow down before you tap and buy.
“Well, it was a high-class looking vacuum, like a Roomba,” that’s what Elizabeth Savio and her wife Michelle say they thought they were buying. The Round Lake couple say they saw these pictures of a high-end model robotic vacuum on Facebook Marketplace. They bought two and paid $129 each.
Instead, they received two of what they describe as lower-end models.
“I ended up with a toy,” Elizabeth said. “I cannot go over any carpeting, I cannot go over really anything other than just a regular surface, hard surface.”
The Savios say the cheaper model they ended up with, was also advertised, but that’s not what they clicked on.
“This one was in their ad, but this one was $39.95,” Michelle said. “It’s very lightweight. I mean… literally my sandwich today weighed more than this thing, to be honest.”
According to an email thread with the vacuum company, the women asked to return the products for a full refund. The company offered to return of 20% of the price, or the women could ship them back…
