March 26, 2024

JACKSONVILLE, Fla. – From phishing emails to romance scams to fake calls from the IRS, scammers are very convincing at getting you to hand over your sensitive information. Whether you paid a scammer with cash, credit card, or gift cards the Federal Trade Commission says there are steps to take to try and get that money back.

Sent scammers money

Paid with debit or credit card

The FTC says to contact your bank and tell them it was an unauthorized withdrawal and ask them to reverse the transaction.

Paid using a gift card

Contact the company that issued the gift card, tell them it was used in a scam and ask for a refund, keep the card itself and gift card receipt.

Paid with cash app like Zelle or Venmo

Report the transaction to the company and ask for your money back. If your credit or debit card is linked to the account, report the fraud to your credit card company or bank and ask if they can get your money back.

Paid with cash through mail


The FTC says contact whoever you sent the package through whether that be USPS, FedEx, or UPS. Ask them to intercept the package before it can arrive at its destination.

While the FTC says they can’t promise you’ll get your money back, it’s worth always reaching out and asking.

If you’ve ever fallen victim to a scam, you’re not alone. The FTC says pandemic related scams cost Americans $586 million alone. Consumer Investigator Lauren Verno explains how to protect yourself.

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