October 13, 2025

British Airways call centre manager who siphoned £365,000 into 43 bank accounts in flight delay compensation fraud scheme is jailed for 32 months

  • Call centre manager Anthony Robertson made 117 fraudulent transactions
  • Newcastle Crown Court heard how £365,000 was sent to 43 bank accounts
  •  The 41-year-old has now been jailed for 32 months after pleading guilty to fraud










A British Airways manager who was involved in a £365,000 flight delay compensation scam has been jailed. 

Anthony Robertson, 41, abused his position as a call centre manager to siphon off large sums of money by pretending to be customers and filling out compensation forms, before adding his own bank details and approving the claim. 

Robertson, from Longbenton in North Tyneside, diverted some of the money to two bank accounts of his own and the rest to 41 other accounts, Newcastle Crown Court heard.

Robertson transferred £86,984 to his own account, while £197,150 was paid to third party accounts, of which £169,945.68 was subsequently transferred to Robertson and £81,653 was paid to third parties with no evidence it was forwarded to him.

In total, he was involved with 117 fraudulent transactions and jailed for 32…

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