March 26, 2024

As winter continues, Ameren wants to protect customers in Missouri from sophisticated scammers who are aggressively targeting utility customers in the area.

“Customers can protect themselves by recognizing the scam tactics and reporting them to the appropriate authorities,” said Maria Gomez, security supervisor for Ameren. “Scammers have become more sophisticated by masking phone numbers to appear as though the call is from Ameren or by calling residential or business customers threatening disconnection and demanding immediate payment during busy times, such as during the holiday season. A new scammer tactic is requesting customers to immediately pay using a cash app, which Ameren will never request from customers.”

How To Spot A Scam

Customers can identify a scam through many different means, the first of which is being aware of the different forms a scam may take. Scams requesting utility payments may appear as phone calls, text messages, in person or online, with the…

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